[{"name":"json","type":"string","signature":"string json","value":{"name":"json","type":"string","value":"{\"text\":\"Over the past month, I have dedicated **10 hrs 5 mins** across **11 work sessions** to offer Discord Tech-Support and develop initiatives for the Pocket Network community. Each session averaged **59 mins**. My contributions have focused on enhancing the onboarding experience for new members, streamlining support processes, and developing educational content to promote a deeper understanding of Pocket Network's governance and ecosystem.\\n\\nHere's a breakdown of my contributions, aligned with Pocket Network's ambition of fostering the healthiest culture and governance among DAOs:\\n\\n\\n# Key Contributions\\n## 1) Improving Support Ticketing\\n![image](https://i.imgur.com/aefcX2p.png)\\n\\nFor the past few months, Pocket Network's Discord server has been using [Mava](https://mava.app), a tool designed to handle support tickets. However, despite its high cost, Mava proved to be inadequate due to its limited features and numerous flaws. In an effort to find a more suitable alternative, I discovered [Ticketsbot](https://ticketsbot.net), currently the world's most popular support ticketing bot. The most significant advantage of Ticketsbot is that it offers all the features we require at no cost. By switching to Ticketsbot, the Foundation will save $100 per month. After presenting this finding to Zak and receiving approval, I proceeded with the installation process. Once Ticketsbot was successfully installed, I added it to the **┣🤖│bot-docs** channel and removed Mava.\\n\\n## 2) 'Zero to Node' Quest - Beta Test & Launch\\nThis month, I completed the development of the 'Zero to Node' Quest. Before launching the quest to the entire community, I included a new multiple-choice data gathering question to collect information on the number of nodes users are running. It was then published for beta testing by the Foundation, Moderator, Support, Grove, and Quick Grantee roles. The beta test was successful, and the quest was then released to all members.\\n\\nInitially, the quest was designed to gate access to the Node Runner category, allowing only users who had completed the quest to access it. However, upon release, this caused some issues, so we temporarily disabled this feature. We decided to re-evaluate the gating mechanism in the future, with the intention of making the channels under the Node Runner category read-only for anyone who has not completed the quest, instead of completely hiding the category.\\n\\nTo ensure a smooth transition for existing members, we decided to 'grandfather' them into the new system, allowing them to access the Node Runner category without completing the quest. This was achieved by removing the 'Node' role from the Discord Native Onboarding flow and using Carlbot to mass assign it to everyone in the server.\\n\\nFurther updates to the 'Zero to Node' Quest included renaming the completion reward to 'Zero to Node' Quest and renaming the 'Node' role to 'Node Enthusiast'. The 'Node Enthusiast' role was then re-added to the Discord Native Onboarding Flow, and the question that assigns this role was revised to match the new role name.\\n\\n![image](https://i.imgur.com/rQDkWJ4.png)\\n\\nAdditionally, we implemented a 'Node Ranks' system that integrates with the quest. As members complete the quest, they indicate their level of experience in node running, earning a badge that displays their expertise level to the community. This distinction between 'Node Runner' and 'Node Enthusiast' helps clarify each member's experience, facilitating mentoring and support within the community. Badges were added to each 'Node Rank', which may need to be updated in the future to make them more simplistic.\\n\\n![image](https://i.imgur.com/x0kmfZs.png)\\n\\nTo gather insights from participants, I added a feedback question at the end of the quest. We have received a lot of great feedback from the community since implementing this additional quest step. Here is some of the feedback we received from the community on the quest:\\n\\n**User Feedback**\\n\\n> **stingiris:** \\\"I like this quiz process. Very slick!\\\"\\n> \\n> **mike_mzynga:** \\\"I think the quests are simple and easy to follow.\\\"\\n> \\n> **poktnews:** \\\"Sehr gut!\\\"\\n\\n## 3) Governance Quest Beta Test Launch\\nTo facilitate the development and testing of new quests, I created a new channel category called **〈🧪〉Quest Development**. Under this category I created three new channels, publishing the first quest series:  \\n* **１）🏰│govern-quest - This is the POKT Governance Quest.**\\n \\n![image](https://i.imgur.com/6b2II7P.png)\\n\\n*  **２）🧬│dna-quest  - This is the POKT DNA Quest.**\\n\\n![image](https://i.imgur.com/LIYFZSE.png)\\n\\n* **３）👪│dao-quest - This is the POKT DAO Quest.**\\n\\n![image](https://i.imgur.com/la8zoTp.png)\\n\\nThese quests are currently only available to the Foundation for testing and feedback before they are released to the wider community. I added an option at the end of each quest to provide feedback. The quests follow a sequential pattern, requiring the completion of one quest before proceeding to the next, which is reflected in the role gating system I set up with these new channels.\\n\\nI also created announcements and messages to accompany each quest, encouraging the Foundation to provide as much feedback as possible to ensure the quests are optimized for the community.\\n\\n## Minor Contributions\\n\\n**Channel Management and Maintenance**\\n\\n* • Purged old messages from ┣🛑│discord-help to bring the SOPs back to front and centre.\\n* • Created a Thread in ┣🛑│discord-help for staff to respond to when they have questions, rather than clogging up the channel.\\n* • Updated ┣📚│resources, ┣📜│server-rules and ┣❓│faqs with new banners to align with the Pocket Network rebrand.\\n* • Fixed all broken links in ┣📚│resources, ┣❓│faqs and Quests.\\n\\n**Role and Permission Management**\\n\\n* • Updated Wonderverse permissions to prevent it from being Quarantined by Wickbot.\\n* • Remove Foundation and Support from the team who manage support tickets.\\n* • Removed 'Change Nicknames' and 'Create Public/Private Threads' permission from every role except for trusted roles to prevent sophisticated scams from taking place in the server.\\n\\n**Quest Updates and Improvements**\\n\\n* • Updated the POKT Basics Onboarding quest by adding a new image to the start of the quest. Adding a 'Citizen' role as a reward for completing the quest and updating the quest description to be more comprehensive, covering the benefits and rewards for quest completion.\\n\\n**Server Backup and Restoration**\\n\\n* • Researched how to use Xenon to restore a server backup. Tested this function by loading a backup of the Pocket Network server into a test server.\",\"title\":\"March Update\",\"type\":\"grant-update\"}"}}]